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Returns and Refunds

We are committed to offering quality products and are confident that you will be satisfied with your purchase at Beliamo. However, we understand that you may want to return a product or request a refund under certain circumstances. Below you will find important information regarding our return and refund policy.

Right of withdrawal

(for consumers only - not valid for professionals)

You have the right to withdraw from the purchase contract within 30 days of delivery of the product. The product must be returned in its original condition, complete with packaging and accessories. Please contact us by email at customer@beliamo.com to start the return process. We will provide you with detailed return instructions, including the shipping address and necessary information. We recommend that you use a trackable shipping service to ensure the safe delivery of your product.

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Defective or Damaged Products

If you have received a defective or damaged product, please contact us within 48 hours of delivery. We will do our best to resolve the issue as soon as possible, offering you a refund or replacement of the product.

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Refunds

Once we have received and verified the returned product, we will proceed with the refund according to the original payment method used during the purchase. The refund processing time may vary based on the payment method and your financial institution.

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Exclusions

Some products may not be eligible for return or may be subject to specific restrictions. Please check the detailed information on the product page or contact us for more details.

For more information and to request a return or refund, please contact our customer service. We will be happy to assist you and provide you with the necessary support to ensure a smooth and transparent return and refund process.

Note: Please keep in mind that shipping costs and any extra services associated with your order may not be refundable, unless the return is due to our error or a defective product.

We hope you find this information useful. If you have any additional questions or requests for clarification, please do not hesitate to contact us. Our team is ready to assist you.