Beliamo is committed to offering high quality and long-lasting products. To ensure peace of mind and safety, we offer a 15 years warranty on our mattresses .. This guarantee is valid for the original buyer of the mattress and applies to all mattresses purchased directly on Beliamo.
All other products available on our site (except mattresses) are covered by a limited warranty of 2 years from the date of purchase.
15-Year Limited Mattress Guarantee
From the date of purchase, your new Beliamo Mattress is covered by a 15-year limited warranty. This warranty covers material and processing defects that may occur in the course of normal use of the mattress.
What the Warranty Covers
The warranty covers defects in material and workmanship of the mattress for a period of 15 years. If your Beliamo Mattress has a defect covered by the warranty during this period, our responsibility will be, at our option, to provide you with a replacement Mattress.
If a defect under warranty occurs, we will replace the mattress with an identical model or, if the original model is no longer available, with a similar model of equal value.
Warranty Limitations
The mattress warranty does not cover the following situations:
- Normal wear and tear or any condition resulting from improper use or abuse of the Mattress, as well as failure to keep the Mattress clean and free of stains and potentially unhygienic conditions.
- A normal increase in softness due to regular use of the mattress over time.
- Comfort preference. The description of the comfort level of the Mattress is provided as a guideline, and Beliamo does not guarantee the firmness or specific softness of the Mattress, nor does it guarantee that a particular comfort preference will meet your expectations.
- Mold, odor, and/or discoloration caused by abnormal care, including, but not limited to liquid spillage, improper ventilation in humid environments, and/or exposure of the Mattress to excessive water or moisture.
- Damage associated with an inadequate bed frame, base, bed base, or base.
- Imperfections that do not impair the normal use and enjoyment of the Mattress by a reasonable person, such as slight surface irregularities or corners that are not perfectly shaped or symmetrical.
- Conditions resulting from misuse or negligence on the part of the user.
In addition, the warranty will be voided if the following circumstances occur during the inspection of the Mattress:
- Unhygienic conditions.
- Burns on the mattress.
- Using the Mattress on an inappropriate bed frame.
- Physical abuse of the mattress.
- Attempts to clean the mattress inappropriately.
- Improper storage of the Mattress, including storage in damp locations, insect or rodent-infested areas, or any other unprotected storage area.
- Purchase from unauthorized dealers.
Please keep these limitations in mind when requesting service under your mattress warranty. For more details, please see the full warranty terms and conditions that come with your purchase.
Procedure to Apply for a Guarantee
If you feel you are eligible for a replacement under the warranty, please contact our customer service department. To submit a valid warranty claim in accordance with this Mattress Guarantee, you must follow the following steps:
Fill in the guarantee application form provided by contacting customer service at the email address Customer@beliamo.com .. The warranty claim form will contain all specific requirements, including requesting a detailed description of the defect and how it affects the performance of the Mattress.
Include the following documents in the request:
- Valid original proof of purchase that proves the date of purchase and that the applicant is the original buyer of the Mattress and is still in possession.
- Mattress photos that clearly highlight the defect and comply with the warranty.
Send all required documents to the email address Customer@beliamo.com .. It is the applicant's responsibility to submit the request with the supporting documentation necessary for Beliamo to evaluate and provide a remedy if necessary.
Please note that Beliamo reserves the right to request additional photographs, additional information, descriptions or to send an independent Mattress representative or inspector for a physical inspection before accepting the request under this Mattress Guarantee.
Please cooperate fully with the investigation requested by Beliamo and provide adequate responses to requests. The Mattress Guarantee may be canceled if you refuse to cooperate in the investigation, provide adequate responses or fail to comply with any provision of this Mattress Guarantee.
For more information on the warranty application process, please refer to the full warranty terms and conditions provided with your purchase.
Important
Please note that the mattress guarantee is non-transferable and applies only to the original buyer of the mattress purchased on the Beliamo. The warranty does not cover problems related to individual medical or health conditions. For any medical concerns or questions, we recommend that you consult a licensed physician.
We pride ourselves on the quality of our mattresses and our guarantee. If you have any further questions or concerns regarding the warranty of our products, please feel free to contact us. We're here to assist you.
Note: Warranty terms and conditions may be subject to change. Please refer to the official documents provided with your purchase for the most up-to-date Beliamo Warranty information.
FAQ - Beliamo Guarantee
Our 15 Years Warranty is a commitment to the quality and durability of our products. We firmly believe in the quality of materials and the craftsmanship that we put in our mattresses. Therefore, we are confident that your Beliamo mattress will offer you comfort and support for many years to come.
Choosing a 15 Year Warranty allows us to demonstrate our confidence in our product and our commitment to your long-term satisfaction. We know that a mattress is an important investment for your rest and we want to offer you peace of mind that your purchase is protected for a significant period of time.
In addition, a 15 Year Warranty allows us to show our dedication to offering a superior sleep experience. We want you to be completely satisfied with your purchase and to enjoy restful and restorative nights of sleep for many years. Our 15 Year Warranty is our commitment to provide you with a reliable and long-lasting product.
We are proud of the quality of our mattresses and we are confident that you will enjoy sleeping on a Beliamo product for many years to come.
The Beliamo mattresses are covered by a limited warranty of 15 years from the date of purchase. This guarantee extends to the original purchaser of the mattress and applies exclusively to mattresses purchased directly on Beliamo.
Other Beliamo products, with the exception of mattresses, are covered by a limited warranty of 2 years from the date of purchase.
No, the warranty on Beliamo mattresses is non-transferable and only applies to the original purchaser of the mattress.
The warranty covers defects in material and workmanship of the mattress for a period of 15 years from the date of purchase. If your mattress has a defect covered by the warranty, Beliamo will, at its option, provide a replacement mattress of the same model and size.
The warranty covers any defects in material and workmanship found in Beliamo products during the first 2 years from the date of purchase.
No, the warranty does not cover damage resulting from misuse or abuse of the mattress. In addition, damage caused by a failure to keep the mattress clean and stain-free and potentially unsanitary conditions are not covered by the warranty.
No, a normal increase in the softness of the mattress due to regular use is not covered by the warranty. This is a natural effect that can occur with the use of the mattress over time.
No, the warranty does not cover individual comfort preferences. The descriptions of firmness or softness provided for Beliamo mattresses are indicative only, and Beliamo does not guarantee that a particular comfort preference will be to your liking.
No, the warranty does not cover mold, odors, or discoloration caused by abnormal care, including liquid spills, improper ventilation, or exposure of the mattress to excessive water or moisture.
No, any damage associated with an inadequate bed frame, base, bed base, or base is not covered by the warranty.
Imperfections that do not prevent ordinary use of the mattress by a reasonable person are not considered defects covered by the warranty.
To submit a valid claim pursuant to the Beliamo mattress warranty, please fill in the guarantee application form provided by contacting our customer service. Be sure to include a valid proof of purchase, photographic evidence of the warranty certificate and photos of the mattress where the defect is evident. Follow the instructions provided in the warranty application form and send all the required documentation to Customer@beliamo.com ..
Yes, Beliamo reserves the right to request additional information, descriptions or photographs, or to send a representative or independent inspector to physically inspect the mattress before accepting a request under the warranty. Collaboration and the provision of adequate responses to requests are critical to the guarantee application process.
If you refuse to cooperate with an investigation, provide adequate responses to requests or comply with any provision of the warranty, this could result in the mattress warranty being canceled.
We hope that these answers to frequently asked questions have clarified the details of our guarantee. If you have any further questions or concerns, please do not hesitate to contact our customer service. We are here to help you!
Beliamo: acquista sicuro con SonoSicuro!
Su Beliamo la tua sicurezza è la nostra priorità! Per questo siamo orgogliosi di essere un negozio certificato SonoSicuro da AICEL, l'Associazione Italiana Commercio Elettronico.
Acquisti con fiducia: Scegliendo Beliamo hai la certezza di acquistare da un negozio affidabile e sicuro. Riconoscibilità immediata: Il marchio SonoSicuro identifica i negozi come noi che rispettano alti standard di qualità e sicurezza.