You can contact our customer service in several ways: by phone at the number + 39 0362 1401811 , Via email to the address Info@beliamo.com , Or by filling out the contact form on our "Contact Us" page.

Our customer service is available from Monday to Friday, from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 6:00 p.m. We're here to answer your questions and provide you with assistance during these hours.

We try to respond to all requests and emails as soon as possible. Generally, you can expect a response within 24-48 working hours. However, in times of high turnout, it may take a little longer. Please be patient and we will do our best to reply in a timely manner.

To create a personal account on Beliamo, click on the "Register" button at the top of the website. Follow the instructions and provide the requested information. Once the registration is complete, you will receive a confirmation email.

Your personal area offers you several features. You can view and manage your orders, save your favorites, update your profile information, subscribe to the newsletter and monitor the status of your shipments.

If you forgot your password, you can click on the link "Forgot your password?" Present on the personal area access page. Follow the instructions to reset your password using the email address associated with your account.

Absolutely! In your personal area, you will find an option to update your profile information. You can change your name, shipping address, email address and other personal information.

The security of your personal data is one of our top priorities. We use advanced security measures to protect the information provided in the personal area. These measures include data encryption, password protection and the adoption of industry-standard security protocols. In addition, we respect privacy laws and do not share your personal information with third parties without your consent.

To check the status of your order, go to the personal area and go to "My Orders" section. There you will find a detailed list of all your orders and the current status of each. We will also send you updates by email regarding the status of your order.

If you would like to modify or cancel an order already placed, please contact us as soon as possible. We will do our best to meet your requirements, but please note that some changes may not be possible if the order has already been processed or shipped.

In the personal area, in the "My Orders" section, you will find a complete list of all your past orders. Here you can view the details of each order, including products, date of purchase, amount and status.

If your order has not arrived on time or is incomplete, please contact us immediately. We will do everything we can to solve the problem and make sure you receive the ordered products in the shortest time.

The delivery time depends on your location and the shipping way you selected. Usually, standard delivery times vary from a few days to weeks, depending on the availability of the item. You can check the expected delivery time within each product listing.

Yes, once your order has been shipped, you will receive a confirmation email with tracking information. Using the tracking number, you can monitor the status of your shipment on the carrier's site. Alternatively, through our site in the "Track your order" section, you can monitor the shipment status by entering your email and order number.

Yes, we accept returns of unused and non-damaged products within 30 days from the delivery date. For more information on return procedures, please refer to our return policy in the "Return and Refund" section of our website.

To initiate a return process, please contact our customer service via the contact form on the "Contact Us" page or by calling the customer support number indicated. Some information will be needed, such as the order number and a description of the reason for the return.

If you receive a damaged or defective product, please contact us within 7 days from the date of delivery, by writing an email to the address Customer@beliamo.com .. Provide a detailed description of the problem and, if possible, attach photos. We will do our best to solve the situation and provide you with proper assistance.

Once the return has been received and verified, we will make the refund within 14 days, which will be done through the same method used during the purchase. Later, you will receive an email with the amount refunded.
The time required to receive the refund may vary depending on the payment method used. We recommend that you check with your financial institution for further details.

Yes, we accept returns of products purchased on promotion or at a discount. However, the refund will be made for the amount actually paid, taking into account the discounts or promotions applied at the time of purchase.

We accept multiple payment methods, including bank transfer, credit card, PayPal, eWallet, online banking, and Klarna. You can select your preferred payment method during the checkout process.

Yes, we offer the option to pay in installments using Klarna. With Klarna, you can split your order payment into convenient monthly installments. Select Klarna as your payment method during checkout and follow the instructions to complete your installment purchase.

Of course! We provide a detailed invoice for every order placed. The invoice will be sent to the email address provided during the checkout process. If you have specific requirements for the invoice, please contact us and provide us with the necessary information.

The request for an invoice must be made at the time of the order, providing all the necessary tax data. Unfortunately, we are unable to issue invoices for orders not accompanied by a specific request at the time of purchase. We recommend that you carefully check the data entered during the checkout process to ensure that you have provided all the information you need for the correct billing.

If you find any errors or discrepancies in your invoice, please contact us immediately. We will do our best to resolve the situation and provide you with a correct invoice.

In order to take advantage of the tax benefits provided for Medical Devices, we recommend that you follow these steps:

1. Make sure you buy a product classified as a Medical Device at Beliamo.

2. Keep the documentation relating to the purchase that certifies the nature of the product as a Medical Device. To take advantage of the 19% deduction, the following documents are required, which you can request from our customer service at the email address customer@beliamo.com:

· Invoice;

· Regulatory Compliance Statement;

· CE Label;

· Leaflet

To these documents you will then have to add the medical prescription or a substitute self-certification that justifies the medical use of the product.

3. Check the tax rules and regulations in your country or region to understand the specific requirements to qualify for Medical Device tax relief.

4. If necessary, consult a qualified professional, such as an accountant or tax advisor, to obtain personalized information and assistance on the tax benefits applicable to Medical Devices.

You can buy a Gift Coupon on our website by selecting the “Gift Coupons” option in the Promotions menu. Follow the instructions to select the desired amount and complete the purchase.

During the gift voucher purchase process, you will have the option to enter the recipient's email address. The Gift Coupon will be automatically emailed to the recipient along with instructions on how to use it.

Yes, Gift Coupons can be used for the purchase of any product available on our website, unless special restrictions are specified.

Gift Cards are valid for two years from the date of purchase. Make sure you use the Gift Card within this period.

You can invite a friend to shop on Beliamo using the "Invite a Friend" function available in your Personal Area. Enter your friend's email address and send the invitation.

Your friend will receive a € 15 voucher to be used on a minimum purchase of € 100 within 30 days of receiving the invitation.

Once your friend has made a purchase using the voucher, you will also receive a € 15 voucher to be used on a € 100 minimum purchase. Your voucher will be valid for one year from the date of issue.

There is no limit to the number of friends you can invite. You can invite as many people as you want and get perks for each friend who makes a purchase.

Products identified as medical devices by the Ministry of Health and reported as such in the product sheets of our website can benefit from the 19% tax deduction as a healthcare expense.

In order to take advantage of this deduction, it is necessary to request the invoice at the time of purchase and provide the tax code of the person to whom the invoice is named. It will then be possible to submit the invoice in the tax return as a health expense.

The purchase of mattresses and products with Presidio Medico allows the deduction of tax as health expenses. To calculate the amount of the tax refund, simply add up the medical expenses incurred, subtract the deductible of Euro 129.11 from the total amount of health expenses and calculate 19% on this amount. The resulting amount can be deducted from your tax return.

People with permanent motor disabilities can benefit from the reduced VAT of 4% for the purchase of specific products. Before purchasing, it is necessary to send the required documents by e-mail to the customer@beliamo.com address, including the certificate of disability issued by the ASL (certifying the presence of permanent functional disability), the prescription of the ASL doctor (certifying the functional link between the disability and the technical aid you intend to purchase), and a copy of the valid identity card and health card (in the case of a minor or person who is not capable of understanding or willing to attach a document of the guardian).

For purchase with reduced VAT of 4%, we accept the following payment methods: bank transfer, PayPal and credit card.

Yes, people who are eligible for the 4% disability VAT deduction can also take advantage of the 19% deduction on medical expenses on their tax return.

If you are renovating your home, you can benefit from a 50% deduction on IRPEF for expenses incurred, including furniture, within the established limits. To take advantage of this facility, we invite you to make the payment by bank transfer which includes the following details: the amount to be paid, the tax code of the applicant, the tax code of the owner or the VAT number of the company carrying out the work, and a reason that makes express reference to the law concerning this facility (art. 16-bis Presidential Decree 917/1986). The reason for this purpose must bear the words "Bank transfer relating to building renovation works (50% deduction) art. 16-bis DPR 917/1986 ". It is important to keep the attestation of payment and the purchase invoice as the necessary documentation for the deduction. Remember to carefully follow the directions to get the furniture bonus correctly and keep all the relevant documents.

To benefit from the tax benefits, it is important to keep the following documents:

-Receipt of the transfer made

-Receipt of successful transaction (in the case of purchases by credit card)

-Document of debit on the current account

-Invoices for the purchase of goods

Yes, the tax breaks described are valid for the Italian territory. For other countries, we recommend that you check the tax provisions of the territory you belong to.